TERMS AND CONDITIONS

Welcome to HOTEL HACIENDA LORD TWIGG, where we strive to provide you with an unforgettable experience. Before proceeding with your reservation, we kindly ask you to carefully read the following terms and conditions:

1. RESERVATIONS AND PAYMENTS:

• All reservations are subject to availability.
• Prepayment is required to confirm the reservation.
• We accept various forms of payment, such as credit cards and bank transfers.

1. CANCELLATION POLICY:

• Fully Refundable: Cancellations made 24 hours or more in advance of the scheduled check-in time will receive a full refund.
• 50% Refund: Cancellations made within 24 hours of the scheduled check-in time will be subject to a 50% refund.
• 100% Penalty: No-shows will result in a 100% penalty, with the total reservation amount non-refundable.
  Exceptions:
• Extreme Circumstances: We understand that certain extreme circumstances may lead to unforeseen cancellations. In such cases (e.g., emergencies, natural disasters), please contact us immediately. We are committed to understanding and addressing your situation collaboratively.
  Communication:
• Open Communication: Open and transparent communication is key. If any unexpected circumstance arises, please keep us informed. We are here to assist you and explore mutually acceptable solutions.
  If you have any questions or need further clarification about our cancellation policy, feel free to contact us.

1. CHECK-IN AND CHECK-OUT POLICY:

• Check-in is from 3:00 p.m., and check-out must be completed by 10:00 a.m.
• Additional charges may apply for early check-in or late check-out, subject to availability.

1. GUEST CONDUCT:

• Guests must behave respectfully and adhere to the hotel rules.
• The hotel reserves the right to deny service or ask any guest violating these rules to leave without a refund.

1. DAMAGES AND LOSSES:

• Guests are responsible for any damage caused to the facilities or loss of hotel property during their stay.
• A charge may be applied to the credit card provided at the time of booking to cover these costs.

1. SERVICES AND AMENITIES:

• The hotel is not responsible for temporary disruptions in services such as electricity, water, internet, etc.
• Images on the website are representative, and amenities may vary.

By making a reservation at HOTEL HACIENDA LORD TWIGG, you agree to comply with these terms and conditions. We recommend printing a copy for your future reference. Thank you for choosing us, and we hope you have a pleasant stay.